Included IT services
- Remote IT support
- Tickets
- Phone support
- Endpoint protection management
- Systems vulnerability monitoring
- Management and protection from malicious mail traffic
- Systems integrity management
- Software products installation and updates
- Installation of newly purchased devices and software
- Email accounts and mail clients management
- UPS device support / setup and monitoring/
- Pheripheral devices support
- Hardware support and maintanance
- Rotating equipment
- Support for communication equipment and local network
- VPN management
- BackUp policies and services
Professional
- Logging cases within three hours
- Specialized Endpoint protection software included in the package
- Specialized Endpoint protection software included in the package
- Only available when a professional system is present
- Up to +5 email accounts
- Includes office-grade peripheral devices
- At our office – no extra charge
- Response time of up to 3 days and usage for up to 15 days
- Only for computers under subscription
- For 1 backup server
Enterprise
- Logging cases within 1 hour
- Specialized Endpoint protection software included in the package
- Specialized Endpoint protection software included in the package
- Only available with specialized system
- Unlimited
- Includes office-grade peripheral devices
- At our office – no extra charge
- Response time of up to 2 days and usage for up to 30 days
- Only for computers under subscription
- Unlimited
Professional
- Logging cases within three hoursLogging cases within 1 hour
- Tickets
- Phone support
- Endpoint protection managementSpecialized Endpoint protection software included in the package
- Systems vulnerability monitoringSpecialized Endpoint protection software included in the package
- Management and protection from malicious mail trafficOnly available when a professional system is present
- Systems integrity management
- Software products installation and updates
- Installation of newly purchased devices and software
- Email accounts and mail clients managementUp to +5 email accounts
- UPS device support / setup and monitoring/
- Pheripheral devices supportIncludes office-grade peripheral devices
- Hardware support and maintananceAt our office – no extra charge
- Rotating equipmentResponse time of up to 3 days and usage for up to 15 days
- Support for communication equipment and local network
- VPN managementOnly for computers under subscription
- BackUp policies and servicesFor 1 backup server
Enterprise
- Remote IT support Logging cases within 1 hour
- Tickets
- Phone support
- Endpoint protection managementSpecialized Endpoint protection software included in the package
- Systems vulnerability monitoringSpecialized Endpoint protection software included in the package
- Management and protection from malicious mail trafficOnly available with specialized system
- Systems integrity management
- Software products installation and updates
- Installation of newly purchased devices and software
- Email accounts and mail clients managementUnlimited
- UPS device support / setup and monitoring/
- Pheripheral devices supportIncludes office-grade peripheral devices
- Hardware support and maintananceAt our office – no extra charge
- Rotating equipmentResponse time of up to 2 days and usage for up to 30 days
- Support for communication equipment and local network
- VPN managementOnly for computers under subscription
- BackUp policies and servicesUnlimited
IF NECESSARY, YOU CAN USE THE FOLLOWING ADDITIONAL MODULES TO YOUR SELECTED PACKAGE, SUBJECT TO ADDITIONAL AGREEMENT
| Additional Modules | PRO | ENT |
| Server administration / Virtualization |  |  |
| Professional pheripheral devices management |  |  |
| Firewall solutions management |  |  |
| CCTV systems support |  |  |
| PBX phone system management |  |  |
| Cloud and domain services management |  |  |
| Leased on premise IT specialist |  |  |
| Personal account manager |  |  |
| Partner software products или systems support |  |  |
| Staff workflow monitoring |  |  |
| Corporate mobile devices management |  |  |
| Corporate information encryption |  |  |
| Disaster Recovery Plan (DRP) |  |  |
| Data Loss Prevention (DLP) |  |  |
| Assessment of IT risk within the company |  |  |
| 12/7 support |  |  |
| 24/7 support |  |  |
ALL SERVICES ARE PERFORMED REMOTELY
