Included IT services

  • Remote IT support
  • Tickets
  • Phone support
  • Endpoint protection management
  • Systems vulnerability monitoring
  • Management and protection from malicious mail traffic
  • Systems integrity management
  • Software products installation and updates
  • Installation of newly purchased devices and software
  • Email accounts and mail clients management
  • UPS device support / setup and monitoring/
  • Pheripheral devices support
  • Hardware support and maintanance
  • Rotating equipment
  • Support for communication equipment and local network
  • VPN management
  • BackUp policies and services

Professional

  • Logging cases within three hours
  • Specialized Endpoint protection software included in the package
  • Specialized Endpoint protection software included in the package
  • Only available when a professional system is present
  • Up to +5 email accounts
  • Includes office-grade peripheral devices
  • At our office – no extra charge
  • Response time of up to 3 days and usage for up to 15 days
  • Only for computers under subscription
  • For 1 backup server

Enterprise

  • Logging cases within 1 hour
  • Specialized Endpoint protection software included in the package
  • Specialized Endpoint protection software included in the package
  • Only available with specialized system
  • Unlimited
  • Includes office-grade peripheral devices
  • At our office – no extra charge
  • Response time of up to 2 days and usage for up to 30 days
  • Only for computers under subscription
  • Unlimited

Professional

  • Logging cases within three hoursLogging cases within 1 hour
  • Tickets
  • Phone support
  • Endpoint protection managementSpecialized Endpoint protection software included in the package
  • Systems vulnerability monitoringSpecialized Endpoint protection software included in the package
  • Management and protection from malicious mail trafficOnly available when a professional system is present
  • Systems integrity management
  • Software products installation and updates
  • Installation of newly purchased devices and software
  • Email accounts and mail clients managementUp to +5 email accounts
  • UPS device support / setup and monitoring/
  • Pheripheral devices supportIncludes office-grade peripheral devices
  • Hardware support and maintananceAt our office – no extra charge
  • Rotating equipmentResponse time of up to 3 days and usage for up to 15 days
  • Support for communication equipment and local network
  • VPN managementOnly for computers under subscription
  • BackUp policies and servicesFor 1 backup server

Enterprise

  • Remote IT support Logging cases within 1 hour
  • Tickets
  • Phone support
  • Endpoint protection managementSpecialized Endpoint protection software included in the package
  • Systems vulnerability monitoringSpecialized Endpoint protection software included in the package
  • Management and protection from malicious mail trafficOnly available with specialized system
  • Systems integrity management
  • Software products installation and updates
  • Installation of newly purchased devices and software
  • Email accounts and mail clients managementUnlimited
  • UPS device support / setup and monitoring/
  • Pheripheral devices supportIncludes office-grade peripheral devices
  • Hardware support and maintananceAt our office – no extra charge
  • Rotating equipmentResponse time of up to 2 days and usage for up to 30 days
  • Support for communication equipment and local network
  • VPN managementOnly for computers under subscription
  • BackUp policies and servicesUnlimited
Additional Modules Professional Enterprise
Server administration / Virtualization checked checked
Professional pheripheral devices management checked checked
Firewall solutions management checked checked
CCTV systems support checked checked
PBX phone system management checked checked
Cloud and domain services management checked checked
Leased on premise IT specialist checked checked
Personal account manager checked checked
Partner software products или systems support cancel checked
Staff workflow monitoring cancel checked
Corporate mobile devices management cancel checked
Corporate information encryption cancel checked
Disaster Recovery Plan (DRP) cancel checked
Data Loss Prevention (DLP) cancel checked
Assessment of IT risk within the company cancel checked
12/7 support cancel checked
24/7 support cancel checked

ALL SERVICES ARE PERFORMED REMOTELY